Customer Service 101

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This course is designed for senior learners with the essential skills to excel in customer service roles as a new skill to prepare seniors who are looking for a new job or step-down work. With an emphasis on leveraging life experience, the program covers effective communication, empathetic problem-solving, and strategies for managing diverse customer needs. The course also explores modern technology in customer service.
Course Details

Nett Fee after Government subsidy S$57.00

Provider
Centre For Seniors

admin@cfs.org.sg

Duration
8 hours over 1 session

Contact
6478 5015

Commencement
02 Apr 2025

Registration
Open

Venue
9 Bishan Place #10-02 Junction 8 Office Tower, Singapore 579837

Commencement
07 May 2025

Registration
Open

Venue
9 Bishan Place #10-02 Junction 8 Office Tower, Singapore 579837

Commencement
04 Jun 2025

Registration
Open

Venue
9 Bishan Place #10-02 Junction 8 Office Tower, Singapore 579837

Trainer
Ivan Phua
Chan Choon Seng
Carolynne Ng
Course information is accurate as provided by course provider on 05 March 2025. For more information, please contact the course provider.
Trainer's Profile
Ivan Phua
Ivan Phua has over 15 years of experience as trainer, facilitator. His passion in people development has helped and supported many individuals to overcome personal challenges and led them to improve their competencies. He is also a corporate trainer for various industries where he trained employees in developing personal resilience to life skills. He is ACTA certified, a Certified Behavioural and Career Consultant (CBCC) and holds a Master degree on Counselling {Monash University) and BSc (Hons) Upper, Psychology (University of Derby).Chan Choon Seng
Chan Choon Seng is a trainer and facilitator of soft skills for adult learning in employment and employability skills and currently conducts CFS workshops to build senior learners’ confidence in using MS Office, Google Workspace, Zoom and MS Teams at work. He is also a DISC coach and mentors on family matters in church and in the community. He has a diploma in Management Studies and ACTA certified. His work experience spans over 30 years holding various positions from engineering to management including 10 years as customer service and support manager for one of the worlds’ leading manufacturer and providers of printing solutions.Carolynne Ng
Carolynne Ng has over 25 years of experience across various industries and in the last 5 years, she actively develops and facilitates programs for older adults to be engaged physically and socially for community interaction in the social sector. She holds a master’s in professional education (NTU-NIE), Graduate Diploma in Social Work (SUSS), Specialist Diploma in Gerontology (Optimal Ageing Practice) with Temasek Polytechnic and Bachelor of Business with University of Technology, Sydney. She is also certified Strength Deployment Inventory (SDI) Facilitator and obtained ACTA and Advanced Certificate in Career Development Facilitation (ACCDF). Her current work includes partnerships with community organizations and training roles with CFS.Reviews on Course
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