Enhancing your Capacity as an Empathetic Listener

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At the end of this workshop, the participant will understand the importance of empathetic listening by using their heart and ear to enhance the engagement of a volunteer with others. The participant will learn how to listen empathetically with practice and knowledge to:

1. Define what empathetic listening is
2. Recognise the benefits of empathetic listening
3. Describe the 4Ps to becoming an empathetic listener
4. Demonstrate empathetic listening in action