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How to have Difficult Conversations | Get Professional

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National Library Board

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When :

26/01/2021
06:30 PM - 08:30 PM



Where

Sengkang Public Library
1 Sengkang Square #04-19 & #03-28, Compass One Singapore,
545078


Fee:

Free



Understand and learn why and when difficult discussions are needed, and obtain the tools to manage your own difficult discussions.

 

About this Event

 

NOTE: Registration is only approved if your myLibrary ID is verified.

 

Important Notice

 

This programme/event is open to members of the National Library Board, Singapore. Please ensure you have your myLibrary ID on hand before proceeding with the registration. If you do not have a myLibrary ID, you can create one here: https://account.nlb.gov.sg/.

 

About the Programme

 

Often, the only thing worse than having a difficult discussion, is not having one at all. To help you understand and prepare for difficult discussions, this workshop focuses on understanding and learning why and when difficult discussions are needed, and provide you with tools to manage your own difficult discussions.

 

We cover topics such as getting the sequence of the discussion right, managing the place and space and how to actively listen and ask the right questions. This workshop will also introduce you to a conversational model that you can apply to all difficult discussions, and learn what to do when things go wrong.

 

About the Trainer

 

Andrew Parker is the founder of Wasabi Consulting, with over 25 years of experience working with multi-national companies in Asia, Europe and Australia. He has led global projects, managed large customer accounts and sales teams, and delivered global training programs. In the course of his work, he has managed and coached others in having difficult discussions. He holds an MBA and BA degrees and is a certified Cultural Intelligence (CQ) trainer and executive coach.

 

About the Series

 

Back by popular demand, Get Professional Season 3 brings back old favourites (with fresh perspectives from new speakers), and introduces exciting new facets of communication skills. From email writing to EQ at work and personal branding, the series focuses on vital skills to improve workplace productivity and efficiency.

 

Essential skills will be taught through expert-led workshops designed for working adults, seeking to make the best impression. These workshops include:

 

  • Business writing skills
  • Presentation skills
  • Interpersonal skills
  • Leadership skills
  • Remote working skills
  • Having Difficult Conversations


NOTE: Registration is only approved if your myLibrary ID is verified.
 

 


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